Shipping policy

Your cat's new favourite thing is on its way. Here's what to expect.

Last updated: October 17, 2026

This Shipping Policy applies to orders placed at purrflixx.com, operated by purrflixx ("we", "us").

1. Where we ship

We currently ship to addresses in the United States only.

2. How we ship

Our products are shipped directly from partner suppliers and warehouses, most of which are located outside the United States. This lets us offer a wider range of products, but it means delivery takes a little longer than from a local warehouse.

3. Processing and delivery times

• Processing: orders are usually processed within 1–3 business days (Monday to Friday, excluding US public holidays).
• Delivery: after shipping, delivery usually takes 7–14 business days.

Delivery times are estimates, not guarantees. Delays can occasionally happen because of carrier issues, customs processing, weather, peak seasons or other events outside our control.

4. Shipping rates

• Free shipping on orders of $50 or more.
• For orders under $50, the shipping rate is calculated and shown at checkout before you pay.

5. Multiple packages

If you order more than one item, your order may arrive in separate packages, on different days, because items can ship from different partner warehouses. You won't be charged extra shipping for this.

6. Order tracking

When tracking information is available, we'll email it to you. Some tracking numbers may take a few days to show updates after shipping.

7. Customs, duties and taxes

Because many items ship from outside the United States, packages may pass through customs. If a carrier or customs authority contacts you asking for payment of any import charge on a purrflixx order, please email us before paying so we can help.

8. Address accuracy

Please check your shipping address carefully at checkout. If you notice a mistake, email us immediately; we can update the address only before the order ships. We aren't responsible for delays or losses caused by an incorrect or incomplete address provided at checkout.

9. Lost, delayed or damaged packages

If your tracking shows no movement for 30 days, or your order hasn't arrived within 30 business days of shipping, contact us and we will reship or refund your order. For damaged items, see our Refund Policy.

10. Contact

Shipping questions? Email hello@purrflixx.com with your order number.