Returns & Refunds 🔄
Your cat hates it? Rude, but it happens. Here's how we make it right.
30-day returns
You have 30 days from delivery to request a return. To qualify, items should be unused, in their original condition and packaging, with tags attached.
Damaged, defective or wrong item?
If your order arrives broken, faulty or isn't what you ordered, contact us (or email hello@purrflixx.com) within 30 days of delivery with your order number and a photo. We'll send a free replacement or a full refund. In most cases, you won't need to send it back.
How to start a return
- Contact us (or email hello@purrflixx.com) with your order number and the reason for the return.
- We'll reply with return instructions and the return address. Please don't send items back without contacting us first. Packages sent to the wrong address can't be processed.
- Ship the item back with a trackable service.
Refunds
Once we receive and check your return, we'll refund the item price to your original payment method. Refunds usually show up within 5–10 business days, depending on your bank.
Return shipping
For change-of-mind returns, the customer pays return shipping, and original shipping costs aren't refundable. If the mistake was ours (damaged, defective or wrong item), you pay nothing.
Things we can't take back
- Items that are used, washed or clearly cat-destroyed (we believe you, we just can't resell them)
- Grooming or hygiene items that have been opened or used (like opened eye wipes)
- Digital items
Changed your mind before it shipped?
Contact us or email hello@purrflixx.com as soon as possible. If your order hasn't shipped yet (orders usually go out within 24 hours), we can cancel it for a full refund.