FAQ

FAQ: Frequently Asked Questions (and Frequently Meowed Ones)

Who are Miso, Makuro and Mugi?

The three cats who run this place. Miso naps on everything (we call it comfort testing). Makuro, the smart one, observes, judges and (sometimes) approves. Mugi, the hyper newest recruit, attacks every toy at full speed, so if it survives Mugi, it's tough. Read the full story on our About page.

How long does shipping take?

Processing takes 1–3 business days, then delivery usually takes 7–14 business days within the US. These are general estimates. See Shipping Info for details.

Do you offer free shipping?

Yes! Free standard shipping on US orders of $50 or more. Under $50, shipping is $4.99 and shown at checkout.

Can I track my order?

Yep. We'll email you tracking as soon as it's available. Give it a few days to start updating.

What's your return policy?

You have 30 days from delivery to return unused items in their original condition. Damaged, defective or wrong items? Tell us within 30 days of delivery and we'll make it right. See Returns & Refunds.

Is checkout secure?

Yes. Checkout runs on Shopify's secure, encrypted checkout. We never see or store your full card details.

Why do some items ship separately?

Our products come from different fulfillment partners, so a multi-item order can arrive in more than one package.

Which size noodle bed should I get?

Measure your cat while it's curled up (good luck) and check the size chart on the product page. If you're between sizes, size up. Cats love extra room to be dramatic in.

My cat ignores the toy I bought. Help?

Classic Makuro move: she's still observing it and deciding whether it's worthy. Give it a few days, add some catnip, and make the toy move like prey. If it's still a flop, check our returns policy.